Last Updated: January 15, 2024

1. Overview

Radiantflexibleo.world is committed to providing high-quality photography education. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for our photography courses and services.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. If you are not satisfied with your course purchase, you may request a full refund within 30 days of the purchase date, provided you meet the following conditions:

  • The refund request is made within 30 days of the original purchase date
  • You have completed less than 25% of the course content
  • You have not downloaded or shared course materials in violation of our Terms of Service
  • The refund request is made through our official contact channels

2.2 Non-Refundable Items

The following items are not eligible for refunds:

  • Courses accessed for more than 30 days after purchase
  • Courses where more than 25% of content has been completed
  • Downloaded course materials or certificates
  • Gift purchases (subject to separate terms)
  • Promotional or discounted courses marked as "non-refundable"
  • Third-party services or products purchased through our platform

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

  1. Contact us through our Contact Form or email
  2. Include your order number or purchase confirmation
  3. Provide a brief explanation for your refund request
  4. Allow 5-7 business days for processing

3.2 Required Information

When requesting a refund, please provide:

  • Full name and email address associated with your account
  • Order number or transaction ID
  • Date of purchase
  • Course name(s) for which you are requesting a refund
  • Reason for refund request

4. Refund Processing

4.1 Processing Time

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

4.2 Refund Method

Refunds will be processed using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card (5-10 business days)
  • PayPal: Refunded to your PayPal account (3-5 business days)
  • Bank Transfer: Refunded to the original bank account (7-14 business days)

4.3 Currency

All refunds will be processed in the same currency as the original purchase (US Dollars - USD). If currency conversion occurred during the original transaction, the refund amount may differ slightly due to exchange rate fluctuations.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have completed between 10% and 25% of the course content, a partial refund of up to 50% may be considered
  • If technical issues prevented you from accessing course content, a partial refund may be offered based on the extent of the issue
  • Partial refunds are evaluated on a case-by-case basis and are at our sole discretion

6. Course Access After Refund

Upon approval and processing of your refund:

  • Your access to the course will be immediately revoked
  • You will no longer be able to access course materials, videos, or resources
  • Any certificates or credentials associated with the course will be invalidated
  • You must delete any downloaded course materials

7. Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from accessing or completing a course, please contact our support team immediately. We will work to resolve the issue. If the issue cannot be resolved within a reasonable time, a full or partial refund may be offered.

7.2 Duplicate Purchases

If you accidentally purchase the same course twice, please contact us within 48 hours. We will refund the duplicate purchase upon verification.

7.3 Course Cancellation

In the rare event that we cancel a course you have purchased, you will be entitled to a full refund or the option to transfer to an alternative course of equal value.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  1. Request a review by contacting our customer service team
  2. Provide additional information or documentation to support your case
  3. If the dispute cannot be resolved, you may contact the relevant consumer protection authority in your jurisdiction

In the United States, you may contact:

9. Consumer Rights

This refund policy does not affect your statutory rights as a consumer under applicable US consumer protection laws. If a course has a major problem (such as not being as described, not fit for purpose, or having a major defect), you may be entitled to a refund, replacement, or compensation regardless of the time limits stated in this policy.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. However, any refund requests will be processed according to the policy in effect at the time of your original purchase.

11. Contact Us

For refund requests or questions about this policy, please contact us:

Radiantflexibleo.world
1700 E Lake St Suite 100, Minneapolis, MN 55407, United States
Phone: +1 612 728 1647
Email: info@radiantflexibleo.world

Refund Request Subject Line: "Refund Request - [Your Order Number]"

12. Acknowledgment

By purchasing a course from Radiantflexibleo.world, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.